Policyholder Info
Policyholder & Claimant Resources
Find helpful information about services, and the forms you need to move forward and claim the benefits you’re due, and/or keep your policies in force.
Life & Health Policy Coverage (Continuation): Lincoln Memorial, National States, Time, and Penn Treaty
Policy Premium Payments:
Policyholders with continued inforce policies will be mailed a premium invoice 15-20 days prior to the premium due date. Premium payments can be made via ACH withdrawals or by check mailed to the Fund.
Life Insurance Benefit Claim:
To initiate a claim upon the policyholder’s death, call the Security Fund at 844-344-5484 or 608-242-9473. Please have available the policy contract number, and the date of death.
Property & Casualty Policy Claims: 1st Auto & Casualty, Arrowood Indemnity, Bedivere, Castlepoint National, Highlands Insurance
Inquiries about open and active claims should be directed to the adjuster. Medical claims for workers compensation coverage should be sent to the Security Fund office. Other questions, contact us.
Health Care Provider Claim Status Inquires for Worker’s Compensation Coverage
The Security Fund only accepts claim status inquiries for health care providers with assignment of workers compensation benefits or liability coverage. Refer to the Claim Status Inquiry form below for submission details.
Long-Term Care (LTC) Policies Coverage (Continuation): National States and Penn Treaty
Activating and Accessing LTC Policy Benefits:
- Activation of the policy must happen prior to accessing benefit payments. To initiate the process and complete the required documentation, call the Security Fund at 844-344-5484 or 608-242-9473.
- LTC policies are reimbursement policies, meaning you will directly pay your service providers, and then receive reimbursement for cost of services or the approved daily maximum, whichever is lower.
- To receive benefits, we need a copy of the paid invoice
and Medical Care Coordination (MCC) or care notes with Activities of Daily Living (ADLs) and instrumental Activities of Daily Living (IADLS). WISF will reimburse up to the approved daily maximum. - The Fund issues reimbursement payments via ACH credit direct to your bank account twice per month; once per month in February and December.
- To receive benefits, we need a copy of the paid invoice
Forms and documents that help us help you.
Coverage administration includes transfer of information and money, all of which require policyholder authorization.
ACH Credit Authorization
Receive direct deposit LTC policy benefit reimbursements.
ACH Debit Authorization
Automatic withdrawal of premium payments on policy continuations.
Authorization to Release Information
Allow us to communicate and share claim-related documents.
Claim Status Inquiry
Health care provider guidelines to submit claim status inquiry.
Contact Information Form
Ensures we have current contact information
HIPAA Information
Allow us to communicate and receive medical documents related to claims.